Frequently Asked Questions.

What type of service do you offer?

We offer weekly or daily cleaning to offices, pubs, schools, shops, restaurants and also to private households. All the chores are taken care of i.e. vacuuming, dusting, mopping, washing up, tidying, bedroom, kitchen, bathroom cleaning.

How soon can a cleaner start?

Normally within a week depending on your requirements and which day of the week you need the cleaner to come.

Can I have a cleaner once a fortnight?

Unfortunately we don’t offer a fortnightly service. It causes too many problems, as cleaners are looking for a regular income each week, and as good cleaners are in high demand they prefer to work for clients that want them on a weekly basis.

Will the cleaner come on the same day each week?

Yes they will, but if you need to change your regular day you should speak to your cleaner to make sure they are available on that day. Friday is a particularly busy day, so try to avoid a change on a Friday if possible.

How is the cleaner paid? (*Applicable to domestic cleaning only)

You the client pay the cleaner the applicable rate, in cash on the day they clean.

Does the same cleaner come every week?

As long as you are happy with the cleaner we send you they will be with you every week. A replacement cleaner is only used if your regular cleaner is sick, leaves the agency, or you become dissatisfied with them.

What should I do if the cleaner fails to turn up?

Whilst every effort is made checking cleaners references for reliability, to ensure you get a cleaner that won’t let you down, there is always a possibility that this may happen. Cleaners get sick like everyone else or their children get sick and they have to take them to the doctors, whatever the problem is they should let you and the agency know. Unfortunately sometimes they don’t, if this should happen, phone the agency straight away and we will try to make alternative arrangements for you.

Are the cleaners insured?

Insurance is in place for accidental damage to your property or injury to the cleaner when working in a client’s home. Please note the insurance is subject to £250 excess, so it isn’t for small breakages.

How do you check your cleaners are honest and reliable?

As we are continually advertising for cleaners, more candidates apply than we could ever use. When they first phone us they are asked specific questions to ascertain their suitability, and many are rejected at this poi nt. Appointments are made with satisfactory candidates to interview them in their own homes. Many candidates cancel their appointments before we get to see them, and some are not even in when we arrive at their homes. By this stage more than half of the original applicants have been eliminated. When being interviewed, the candidate must provide work references, proof of identity and proof of address. References are always verified for authenticity. Interviewing candidates in their own home gives us an opportunity to see how they manage their own cleaning. A lot of work goes into checking out the cleaner before they are even given clients’ details.

Will the cleaners do ironing?

Most of our cleaners are happy to do ironing, but some of them refuse, you should state that you need ironing when you book a cleaner

Can the cleaner come in more than once a week?

The cleaner will come as many days a week as you require, but it must be for a minimum of two hours each time. Cleaners can not travel to and from your home for just one hour’s work.

Can I have a more mature cleaner?

We will be pleased to find you a cleaner of your choice, but please bear in mind specific requests can take more time.

Will my cleaner work at the weekend?

Most cleaners only work Monday to Friday but if you need a cleaner for your house at the weekend that will be at a higher rate. We are available seven days a week for commercial customers.

Can I pay my cleaner by cheque?

No, most cleaners rely on being paid by cash on the day they clean your property.

What happens about your agency fees if for any reason I miss a clean?

If this happens, let the agency know straight away and we will refund the appropriate amount.